Contacts

The Altai platform team is always ready to help you choose a tour or answer questions about booking, payment or cooperation. Pick a convenient way to get in touch - we reply every day.

Get in touch

• Email: info@altai.kz
• The platform's Telegram bot - the service catalogue and requests right in the messenger.
• The request form on the page of any tour, excursion, hotel or event.

If you already have a booking and need to change the dates or the number of participants, or to request a refund - write to us and include your booking number. This helps us assist you faster.

For partners

If you are a hotel, a guide, a tour operator or an excursion company and want to publish your services on the platform - sign up via the partner form on the website. After moderation you will get access to the partner dashboard with listing, request and payout management.

For cooperation, advertising and platform-related enquiries, write to us by email - we aim to reply within one business day.